Agent workspace

A short diagnostic for SAML users who return to the sign-in screen after authenticating with their identity provider.

Distinguish a temporary authorization from a captured duplicate charge and set the correct refund expectation.

Help an API customer separate delivery retries from duplicate business events and recommend idempotency safeguards.

A safe token-rotation checklist that avoids asking customers to expose secrets in chat.

Handle a damaged delivery with evidence capture, replacement eligibility, and a clear return instruction.

Recognize suspicious access patterns, avoid further exposure, and route the case to the incident queue.

Guide an admin to the audit export while checking role access and the requested date range.